Reducing waiting times
During the pandemic, PEUGEOT Dominicana asked us to develop a portal that would allow their customers to efficiently manage maintenance and warranty appointments. This portal, designed to optimize the customer experience, has become a key tool for their operations, facilitating the scheduling of services, reducing waiting times and improving internal organization. Thanks to this solution, PEUGEOT has been able to modernize its customer service and strengthen its operational strategy.
Reto y solución
PEUGEOT Dominicana faced the challenge of efficiently managing maintenance and warranty appointments during the pandemic when in-person interactions were limited. They needed a digital solution that not only made it easier for customers to schedule services but also integrated with their operations core to synchronize key data from imports, sales, after-sales, and CRM, ensuring a centralized and efficient operational flow.
We developed an intuitive and functional portal that allows customers to schedule their maintenance and warranty appointments quickly and easily. This portal was fully integrated with the operations core we developed, connecting areas such as imports, sales, after-sales, and CRM into a single ecosystem. The solution not only optimized the customer experience but also improved the operational efficiency of PEUGEOT Dominicana, establishing itself as an essential tool for their operations.
- Plataforma web
- Diseño UI
- Desarrollo
Resultado final
La entrega le da a PORTAL DE CITAS PEUGEOT DOMINICANA una solución enfocada en diseño y desarrollo web, apoyada por Plataforma web, Diseño UI y Desarrollo, mejorando la experiencia digital de sus usuarios y dando al negocio una plataforma más sólida para operar y crecer.
Este proyecto fue realizado en colaboración con DevCreativo y se incluye como parte del portafolio profesional de trabajos completados como parte del equipo de DevCreativo.